Their customer service is first rate and I would have no hesitation in recommending their expertise to any company with a major utility spend.
Established in 1978, Durham Foods is truly a family business and is ran by three generations of the Hamilton family
Following a request from the Manufacturing Advisory Service (MAS), Square 1 Utilities was engaged to conduct a competitive energy tender and to assist Durham Foods in acquiring the skills internally to allow them to purchase energy themselves in future.
Formal industry training was provided to the senior management team to transfer the skills required to avoid the utility industry pitfalls and to maintain a competitive supply contract in future combined with the necessary knowledge to manage any third party providing these services on their behalf in the event that they chose to outsource the activity.
We gathered the necessary portfolio information and ran a competitive tender which delivered an annual saving of 34% against their previous charges.
The selected contract was tracked through the supplier registration process to ensure that the agreed rates were applied and correctly billed throughout the period of the contract.
A pre-existing long running invoice dispute was quickly resolved, the settlement of which included a 6% goodwill reduction on the account from the supplier.